Is a Lexus just a Toyota underneath, and can it be serviced like one?
The routine servicing overlaps considerably and there is no point pretending otherwise. What does not overlap is everything the badge was actually charging for: air struts, adaptive dampers, the hybrid cooling circuits, the amplifier, the seat and climate modules. Those are where these cars cost money in their second decade, and they are diagnosed from module data rather than by feel. So yes to the oil and the filters being familiar work, and no to the idea that the car can be approached as though those systems were not there.
Do you work on hybrids?
We diagnose them and we are careful about where that stops. Reading the hybrid fault codes, looking at the battery block voltages and pack temperatures the module reports, checking the pack cooling fan and its intake duct, testing the inverter cooling circuit and its pump, and telling you exactly what the car is reporting — that is all diagnostic work and we do it. Anything that requires working on the high-voltage system itself needs a licence, and we are not going to imply we hold one in order to keep the car here. Where that is the line, we name it and tell you where the job belongs.
The LS is sitting low on one side. Can the air suspension be converted to normal springs?
Before that question is worth answering, find out what is actually wrong. A low corner on an LS 460 can be a leaking strut, a valve that is not holding, a compressor that no longer builds pressure, or a height sensor reporting a number the car then acts on. Those are four different costs and only one of them is the expensive one. We read the heights the car sees, time the compressor, and check each strut with the wheels off the ground. If after that you still want to discuss a conversion, we will talk about what it does to the ride and to the systems that expect a height signal, honestly, rather than selling it as an upgrade.
My dashboard has gone sticky. Is there a product that fixes it?
No, and anyone selling you one is selling you a few weeks. The surface itself has broken down under years of direct heat, which is why it is soft and shiny rather than merely dirty, and why cleaning it makes it worse for a while and then the same. The real options are a replacement panel where one can be sourced, recovering the panel in a material that will survive this climate, or deciding to live with it. We do the trim work here rather than sending it out, and we would rather tell you the cheap answer does not exist than take money for it.
Are you a Lexus centre?
No. Nobody appointed us, and the line at the bottom of this page says so at the same size as everything else. What matters for your car is narrower and more useful than a badge on a wall: whether the fault gets located instead of guessed, whether the module that owns a system is actually read, and whether we tell you in advance when a job needs programming against a system only the franchise can reach. Some jobs do. We would rather name that before your car is apart than discover it afterwards.