The coolant is disappearing and I have been told the engine has to come out. Is that real?
It can be, and it is the one Bentley job worth being careful about. On the W12 there is coolant pipework at the back of the engine, in the gap between the block and the gearbox, and the joints there are sealed with O-rings that harden with age and heat. There is no way to reach them from above or below with the drivetrain in the car. What we will not do is assume that is the leak because it is the famous one. We pressure-test the system cold, hold it under pressure and find out where it is actually going first — a hose, an expansion tank seam, a pump seal and a water-cooled component all leak too, and all of them are a fraction of the job. If it does turn out to be the rear pipework, you get the whole price, including the labour days, before the car is booked.
The car is slow to lift and the compressor runs a lot. Do I need a compressor?
Not necessarily, and this is where money gets spent on the wrong part. These cars carry a pressure reservoir so the suspension can raise itself without waiting for the compressor. When the reservoir is no longer holding, or a valve is letting it bleed back, the compressor has to do every lift from scratch — so it runs long and often, and looks guilty. A leaking air strut does exactly the same thing to it. We read system pressure through a full raise and a full lower, time it, and find whether air is being lost, stored badly, or simply never stored. A compressor that has been overworked for a year may well need replacing too, but it is a symptom at least as often as it is the cause.
Do I have to replace all twelve coils?
Not automatically. The engine keeps a misfire counter for every cylinder, so we read which ones are actually missing and how often. Where a single cylinder is at fault we move that coil to another cylinder and see whether the misfire moves with it, which settles the question in minutes. There is a sensible argument for doing a full set when most of them are original and several are already counting, because the labour is largely shared and you are otherwise back here twice — but that is a conversation with the numbers in front of you, not a default. We also check the connectors, since the failure on this engine is often at the plug rather than inside the coil.
Are you a Bentley specialist?
We work on them, and the line at the bottom of this page says what that does and does not mean: nobody appointed us, and we will not describe ourselves as anything Bentley authorised. What is worth asking instead is whether the specific job on your car is one we can finish properly — with the ride-height references written back, the adaptations done, the correct brake material identified, and the access priced honestly. Ask about the job in front of you and you will get a straight answer, including where the answer is that it has to go to the franchise. A module that can only be programmed against a closed system is a real limit, and we would rather name it before your car is apart.
The car has stood for months. What should be looked at before I drive it properly?
Standing is harder on this car than driving it. Air springs sit folded in one position and take a set, so the first check is whether the car holds its height overnight and how long a full raise takes. Brake discs on a heavy car left in one spot surface-rust and then the pads pick up an imprint of it, which is felt as a pulse for the first few stops and sometimes permanently. Coolant and oil joints that were merely weeping while it was warm tend to announce themselves once it is hot again. And tyres flat-spot and age by date as much as by distance in this climate. We road-test, pressure-test the cooling system and check the suspension holds, and tell you what to expect rather than handing you a service invoice for a car that has not turned a wheel.