The DSG judders when I pull away. Does it need a new gearbox?
Not on the evidence of a judder alone, and which DSG you have decides most of the answer. On a wet-clutch DSG the clutches run in fluid, and a fluid and filter service with the adaptations reset afterwards is the first thing to try, because it genuinely fixes some of these. On the dry-clutch DQ200 seven-speed there is no such service for the clutch — it is cooled by air — so the question becomes whether the clutch pack is worn or the mechatronic unit is at fault, and those are two very different prices. We log a pull-away, compare engine speed with gearbox input speed, and read the clutch adaptation values before anybody says the word gearbox.
My 1.4 TSI has a belt, not a chain. When does it have to be changed here?
The interval belongs to the manufacturer and to that specific engine, and we will read it off the car rather than quote a number from memory — a belt interval given casually is exactly the kind of invented fact this site refuses to print. What we will say is that a belt ages by time and heat as well as by distance, that a car standing in the sun here is doing the time part faster than the same car in a cooler place, and that the tensioner and the separate water pump belt inside the same cover are part of the job rather than optional extras. We also check the belt for oil and coolant contamination, because a weeping pump behind the cover will finish a new belt as quickly as it finished the old one.
Why can the rear brake pads not just be changed by hand?
Because on a car with an electronic parking brake the rear caliper piston is driven by a motor and a spindle rather than pushed back by hand. The calipers have to be commanded into service position with a diagnostic tool first and commanded back afterwards, and the brake has to be re-calibrated so the module knows where the pads now are. Forcing the piston back mechanically damages the spindle and the motor, and the repair costs several times what the pads did. If a rear pad change has left your car with a parking brake warning that will not clear, that is usually what happened.
Four warning lights came on at once. Is that four faults?
Usually it is one. The wheel speed signals are shared between the instrument cluster, the anti-lock brakes, the stability system and the electronic parking brake, so one failed sensor or one chafed wire makes four systems complain at the same moment and the dashboard looks far worse than the fault is. The way to settle it is to watch all four wheel speeds live while the car rolls and see which one drops out. That is a short job and it is the difference between replacing a sensor and being quoted for a hydraulic unit.
Do you have Volkswagen dealer software?
We will not describe ourselves as a Volkswagen centre, because nobody appointed us and the line at the bottom of this page says so. What matters to your car is whether the work includes the basic settings, adaptations and re-initialisations it expects after a part changes — the throttle alignment, the parking brake calibration, the window re-initialisation, the service regime written back into the cluster — and whether a circuit gets tested rather than a code read off it. Ask about the specific job on your car and you will get a straight answer, including that some module work has to go to the franchise because it is programmed against a system we cannot reach. We would rather name that limit in advance than meet it with your car in pieces.